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DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK INFORMATION
SYSTEM
DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK
INFORMATION SYSTEM
ABSTRACT
The abstract of the project is now the online help desk
information system has eased the general public who wish to make there
enquires, log complaints, make a suggestion. These incidents vary significantly
in type and urgency and require the attention of officials (hereafter referred
to as ‘users’) within one or more Public Sector entities. The Campus online
help desk has a Human Resource System with a single purpose of maintaining
sensitive information that is required for a few key employees outside of HR.
The Campus online help desk is a major change to the way thing is currently
done. Using the Campus online help desk must be a Company Directive otherwise
it will never be fully implemented. In other to achieve the best out of this
work, Html,PHp, javascript was used for the design of the web-based program.
TABLE OF CONTENT
Cover Page
Logo
Title Page
Approval Page
Certification Page
Dedication Acknowledgement
Abstract
Table Of Content
CHAPTER ONE
1.0 INTRODUCTION
1.1 Statement Of The Problem
1.2 Purpose Of Study
1.3 Significance Of Study
1.4 Aims And Objectives
1.5 Scope Of Study
1.6 Limitation Of Study
1.7 Definition Of Terms
CHAPTER TWO
2.0 LITERATURE REVIEW
2.1 Customer Service
2.3 Manage Your Customer Information
2.4 Measure Your Customer Service Level
2.5 Customer Feeback And Customer Programmes
2.6 Customer Loyalty Schemes
2.7 Use Customer Care To Increase Sales
2.8 How To Deal With Customer Complaints
CHAPTER THREE
3.0 METHODOLOGY AND ANALYSIS OF THE EXISTING SYSTEM
3.1 Research Methodology
3.1.1 Object-Oriented Analysis And Design
3.1.2 Structure System Analysis And Design Methodology
3.1.3 Extreme Programming
3.1.4 Computer Aided Software Engineering
3.1.5 Prototyping
3.1.6 Methodology Adopted In Research
3.1.6.1 Feasibility Study Step:
3.1.6.2 Requirment Analysis Step
3.1.6.3 Requrement Specification Step
3.1.6.4 Logical System Specification Step
3.1.6.5 Physical Design Step
3.2. Analysis Of The Existing System
3.3 Objectives Of The Existing System
3.4 Organizational Structure
3.5 Input Analysis
3.6 Output Analysis
3.7 Process Analysis
3.8. Data Flow Diagram
3.9 Problems Of The Existing System
3.10 Justification For The New System
CHAPTER FOUR
4.1 DESIGN OF THE NEW SYSTEM
4.2 Output Specification And Design
4.3 Input Specification And Design
4.4 File Design
4.5 Procedure Chart
4.6 System Flow Chart
4.7 System Requirements
4.8 Program Design
4.9 Program Flow Chart
4.10 Pseudo Code
4.11 Choice Of Programme Language
4.12 Source Of Program Listing
4.13 Test Data
4.14 Sample Report
4.15 Documentation
4.16 Program Documentation
CHAPTER FIVE
5.0 SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary
5.2 Conclusion
5.3 Recommendations
References
Appendices
Appendix I: Login
Appendix Ii: Create An Account
Appendix Iii: Congratulation Page
Appendix Iv: Download Page
CHAPTER ONE
1.0 INTRODUCTION
Background of the Study
Customer care is a crucial element of business success. Every
time you have contact with your customers you have an opportunity to improve
your reputation with them and increase the likelihood of further sales.
From your telephone manner to the efficiency of your
order-fulfillment systems, almost every aspect of your business affects the way
your customers view your business. There are also specific programmes you can
put in place to increase your level of customer care.
This guide outlines what customer care involves. It explains
how you can use customer contact, feedback and loyalty schemes to retain
existing customers, increase your sales to them and even win new customers. It
also covers how to prepare for receiving a customer complaint.
Customer care involves putting systems in place to maximize
your customers' satisfaction with your business. It should be a prime
consideration for every business - your sales and profitability depends on
keeping your customers happy.
Customer care is more directly important in some roles than
others. For receptionists, sales staff and other employees in customer-facing
roles, customer care should be a core element of their job description and
training, and a core criterion when you're recruiting.
But don't neglect the importance of customer care in other
areas of your business. For instance, your warehousing and dispatch departments
may have minimal contact with your customers - but their performance when
fulfilling orders has a major impact on customers' satisfaction with your
business.
A huge range of factors can contribute to customer
satisfaction, but your customers - both consumers and other businesses - are
likely to take into account: how well your product or service matches customer
needs the value for money you offer your efficiency and reliability in
fulfilling orders the professionalism, friendliness and expertise of your
employees how well you keep your customers informed the after-sales service you
provide
1.1 STATEMENT OF PROBLEM
Owing to:
(i) The difficulties people face in transferring
information/data.
(ii) Unwillingness attitude of some Caritas University staff
when checking their customers’ information.
(iii) Fragile nature of customers’ information.
(iv) Difficulties people encountered when checking their
customers information
(v) Time wasted in manual processing of students’
information.
(vi) Important nature of students’ information in the
business world.
The need arise for the development of an online help desk to
alleviate these problems.
1.2 PURPOSE OF STUDY
The main purpose of this study is to put to an end the
difficulties people encountered when checking their customers information. This
is actualized by designing computerized CAMPUS ONLINE HELP DESK which is user
friendly and interactive. By the time this software is designed and
implemented, the difficulties encountered with manual method of checking
customers’ information will be eliminated.
1.3 SIGNIFICANCE OF STUDY
With the growth in information technology, the study offers
numerous benefits to the Caritas University and to any organization that deals
on customers’ information.
Manual method of checking customers’ information will no
longer be there again because it will be done by the computer with the help of
the computerized CAMPUS ONLINE HELP DESK.
Because of the easy to use nature of the CAMPUS ONLINE HELP
DESK, any organization can easily buy it to make use of them.
1.4 AIMS AND OBJECTIVES
The aims and objectives of this project are listed below: To
develop software called CAMPUS ONLINE HELP DESK that will replace the manual
method. To develop, promote, and provide adequate and efficiently CAMPUS ONLINE
HELP DESK. To maintain an efficient system of collection, sorting and delivery
of customers information. To demonstrate increased motivation to the Caritas
University workers. To eliminate the error involved with the manual method of
checking customers’ information. To save the time wasted with manual method of
checking customers’ information.
1.5 SCOPE OF STUDY
This project work is narrowed to Caritas University. It deals
with the development of CAMPUS ONLINE HELP DESK to help in the checking of
customers’ information.
1.6 LIMITATION OF STUDY
Owing to the scope of this project work as stated above, this
project work is limited to CAMPUS ONLINE HELP DESK.
It is important to mention here that time was a major
constraint in the course of fact finding. It is also wise to mention here that
some information we need to work with was not collected because of the unwillingness
of the staff to review such information.
1.7 DEFINITION OF TERMS
Business: is a legally recognized organization designed to
provide goods, services, or both to consumers or tertiary business in exchange
for money.
Computer: A computer is a programmable machine that receives
input, stores and manipulates data, and provides output in a useful format.
Customer: A customer (also known as a client, buyer, or
purchaser) is usually used to refer to a current or potential buyer or user of
the products of an individual or organization, called the supplier, seller, or
vendor.
Database: A database is a system intended to organize, store,
and retrieve large amounts of data easily.[1] It consists of an organized
collection of data for one or more uses, typically in digital form.
Report: Reports are often used to display the result of an
experiment, investigation, or inquiry.
Order: Confirmed request by one party to another to buy,
sell, deliver, or receive goods or services under specified terms and
conditions.
System: whole compounded of several parts or members,
system", literary "composition". Is a set of interacting or
interdependent system components forming an integrated whole.
Information: is a processed data.
Storage: is a device for recording (storing) information
(data)
Staff: a set of people, such as the employees or volunteers,
within an organization
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