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THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHNOLOGY
(ICT) TO MODERN SECRETARIES
THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHNOLOGY
(ICT) TO MODERN SECRETARIES (STUDY OF NIGERIAN-AMERICAN
BANK LIMITED (NAMBL) AND
WEMA BANK PLC)
CHAPTER ONE
INTRODUCTION
The world of business is changing rapidly as a result of
technological development. This is very wide departure from the traditional
business enterprises to the evolution of international and multinational organizations in Nigeria
economy. Some of these establishments
have acquired
and installed
modern communications equipment.
Thus, information
technology and an ultimate fully electronic office is fast becoming a reality.
In effect, information and communication technology pose a lot of challenges to
modern secretaries. The impact of technological improvement in the office
demands that the development of a successful secretarial career today depends
of upon the secretary to acquire
information and communication technology (ICT) based skills and expertise as
well skills required for each category of staff.
Technology changes in our environment coupled with
competition within a particular industry or in the society account for the
reason why secretaries should engage in training and development to meet up
with the challenges. This is as a result of the need to match changes in
structure, policies, technology, processes and producers with the needed
performance, attitude and behaviors. This study will provide an sight into the
present day technological realities in and office and how a secretary could fit
into it.
BACKGROUND INFORMATION
The emergence
of information and Communication
Technology (ICT) has given a new improved life to communication in the office,
factory, banks, hospital, hotel, supermarket, garage or at home.
As
information and communication technology (ICT) continues to expand in office
across the nations, the role of the secretaries has greatly evolved. Office
Automation and organizational restructuring have led secretaries to assume a wide range of new responsibilities once and reserved for
managerial and professional staff. Secretaries now need to be provide with
training and orientation, conduct research on the internet and learn to operate
new office technologies. This will enable the secretary to work along with
other staff and meet the challenges of modern office.
There is no
doubt that the secretary remains the life-wire of any organization.
Contributions and effectiveness of a secretary depends on how he/she can cope
with the modern technologies. However, with the development of new technology,
secretarial profession is becoming increasingly challenging and more
sophisticated that the common traclitional role of a secretary are gradually
being faced out.
Secretaries are
responsible for a variety of administration and clerical duties necessary to
run an organization effectively. They serve as information charring house for
an office, schedules an appointment, provide information to caller, organize
and maintain paper and electronic file, manage project, and provide
correspondent. Secretaries and aided in
these tasks by a variety of office
equipment such as computer, photocopier, and
telephone systems. In addition, secretaries increasingly use personal
computer to run spreadsheet, word processing, database management, desktop
publisher, and graphic programs. Tasks previously handled by managers. Hence,
this study has been designed to bring to light the veracity of ICT and the
challenges and how a secretary could meet up with these challenges.
Statement of the problem
In today’s office, traditional job like filing, keyboarding
reprography, treatment of incoming and outgoing mail and
other clerical activities have now learnt themselves to Automation. Attention
is now shifting from the usual traditional secretarial skill to a more
modernized practice. The central focus of this study is to address the
challenges of information and communication Technology that modern secretaries
face.
Purpose of study
The
main objective of this study is to analyze the various forms of information and
communication technology (ICT) and how they pose as challenges to modern
secretaries.
It will be of great importance to practicing secretaries,
employers of labor, managers Researchers, Governments and trainers of Secretaries to know the various challenges
faced by secretaries on information and communication technology.
The study will analyze its differences and major challenges
pose by each of them. It will also provide strategies for the employers and
organizations on how they can develop secretaries and what they can embark upon
for updating secretaries skills to meet the challenges of modern information
systems and equipment’s
Limitation.
The research work will be limited by time. The available to
carry bout a thorough research is short and not sufficient. The researcher
cannot carry out this research in other areas that are of benefit to the
understanding of organizational effectiveness and efficiently
1.5 DELIMITATION
This research
study will cover secretaries drawn from the following organization:
Nigerian-American, Bank limited and Wema Band plc. However, the challenges of
information and communication technology (ICT) as it relate to other managerial
staff in the office shall not be focus in this research work.
1.6 RESEARCH QUESTIONS
1. Will
information and communication technology enhance the
secretarial skill and practice?
Can a secretary remain relevant without modern information
and
technology?
Would the career structure of a secretary remain unchanged?
Can secretaries find use of modern information and
communication technology equipment’s relevant in handling the human aspect of
their job?
1.7 HYPOTHESIS
The hypothesis
below is given to tentative answers to help the researcher in proffering
solution to the project work:
Information and communication technology will not
enhance the secretarial skills and
practice.
Secretaries remain relevant without modern information and
communication technology.
The career structure of a secretary will remain unchanged.
Secretaries cannot find use
of modern information and communication technology equipment’s relevant
in handling the human aspect of their job.
1.8 SIGNIFICANCE
OF THE STUDY
It is hope
that by the end of this research work, the researcher would identify the major challenges of
information and communication technology to modern secretaries and thus:
Identify strategies for modern secretaries to meet these
challenges.
Increase public awareness in information and communication
technology as it concerns secretarial staff.
Encourage organizations on the training of their secretarial
staff in the area of information and communication technology to enhance
efficiency and effectiveness in their duties.
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